Privacy Policy

1. Information We Collect

We may collect the following types of information:

Account Information

When you create an account, we may collect your name, email address, phone number, login information, profile details, and other information you choose to provide.

Profile Information

Service providers may provide profile information, including business or professional details, service categories, descriptions, photos, availability, experience, and other public-facing profile information.

Job Post Information

Clients may provide job-related information, including job title, description, category, location, photos, budget or price information, timing, and other details related to the requested service.

Location Information

We may collect address, city, state, ZIP code, approximate location, latitude and longitude, or other location-related information to help display jobs and providers near users and support platform functionality.

Uploaded Content

We may collect photos, profile images, job images, documents, feedback, reports, reviews, messages, and other content uploaded or submitted through the platform.

Messages and Communications

We may collect and store messages between users, communications with QuoLark, feedback submissions, reports, support requests, and other communications sent through the platform.

Verification Information

We may collect information used to verify your email address, phone number, or account status.

Device and Usage Information

We may automatically collect information about your device and usage of the platform, such as browser type, device type, IP address, pages visited, actions taken, referral information, and general technical information.

2. How We Use Information

We may use information for the following purposes:

• To create, manage, and secure user accounts;
• To allow clients to post jobs;
• To allow service providers to create profiles and submit offers;
• To help users find jobs, providers, and relevant services;
• To display job posts, provider profiles, reviews, ratings, and completed job information;
• To enable communication between users;
• To verify email addresses, phone numbers, and account activity;
• To send account-related notices, job-related updates, offer notifications, and service communications;
• To provide customer support;
• To review feedback, reports, suspicious activity, and potential violations of platform rules;
• To prevent fraud, spam, abuse, unauthorized access, and unsafe activity;
• To improve, test, maintain, and develop the platform;
• To comply with legal obligations and enforce our Terms of Use.

3. Public and Shared Information

Some information you provide may be visible to other users or the public, depending on how you use the platform.

For example:

• Job posts may display job title, description, category, approximate location, photos, budget information, and other job details;
• Provider profiles may display name, profile photo, service categories, description, ratings, reviews, completed job count, and other profile details;
• Reviews and ratings may be visible to other users;
• Messages may be visible to the users participating in the conversation.

You should not post or share information that you do not want other users to see.

4. Location and Address Information

Location information is important for matching clients and providers.

For job posts, QuoLark may display an approximate location, such as city, state, and ZIP code, to help providers understand the general service area. Full address information may be used for platform functionality, verification, support, dispute review, safety, or service coordination, but we may limit public display of full address details.

Users are responsible for entering accurate location information when posting jobs, creating profiles, or using location-based features.

5. Photos and Uploaded Content

Users may upload photos or other content to the platform. Uploaded content may be visible to other users if it is part of a job post, profile, review, message, report, or other public or shared feature.

By uploading content, you understand that it may be stored, processed, displayed, resized, reviewed, or removed if needed to operate the platform, enforce our rules, or address safety, legal, or support concerns.

6. Messages, Reports, and Feedback

QuoLark may store messages, reports, feedback, and support communications.

We do not actively monitor every message, but we may review messages, reports, job posts, profiles, photos, reviews, or other content when necessary to:

• Provide support;
• Investigate reports or disputes;
• Detect fraud, spam, abuse, or unsafe activity;
• Enforce our Terms of Use;
• Comply with legal obligations;
• Protect the platform, users, or the public.

7. How We Share Information

We may share information in the following ways:

With Other Users

We may share information with other users as necessary to operate the platform. For example, job details may be visible to providers, provider profiles may be visible to clients, and messages may be shared between users participating in a conversation.

With Service Providers

We may share information with vendors and service providers that help us operate the platform, such as hosting providers, authentication providers, email services, SMS verification providers, map and address lookup services, database providers, file storage providers, analytics providers, and security tools.

For Legal and Safety Reasons

We may disclose information if we believe it is necessary to comply with applicable law, legal process, government requests, enforce our Terms of Use, investigate violations, prevent fraud or abuse, protect rights and safety, or respond to emergencies.

Business Transfers

If QuoLark is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction.

8. Third-Party Services

QuoLark may use third-party services to support platform functionality, including hosting, authentication, email notifications, SMS verification, maps, address search, file storage, analytics, security, and other operational services.

These third-party services may process information according to their own privacy practices. QuoLark is not responsible for the privacy practices of third-party websites, services, or links that are not controlled by us.

9. Cookies and Similar Technologies

We may use cookies, local storage, pixels, or similar technologies to operate the platform, remember user preferences, keep users signed in, improve performance, understand usage, and support security.

You may be able to control cookies through your browser settings. However, disabling cookies may affect certain platform features.

10. Email and SMS Communications

We may send you service-related emails, notifications, account updates, security alerts, verification codes, support messages, and other communications related to your use of the platform.

You may be able to manage certain notification preferences in your account settings. However, we may still send important account, security, legal, or service-related communications.

Message and data rates may apply for SMS communications.

11. Data Retention

We keep information for as long as reasonably necessary to provide the platform, maintain business records, comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, and protect users and the platform.

We may retain certain information after account deletion if necessary for legal, safety, fraud prevention, dispute resolution, accounting, backup, or enforcement purposes.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, platform, database, or online service can guarantee complete security. Users are responsible for keeping their login credentials secure and notifying us if they believe their account has been accessed without authorization.

13. Your Choices and Rights

Depending on where you live, you may have certain privacy rights regarding your personal information. These may include the right to request access, correction, deletion, or additional information about how your personal information is used.

You may also be able to:

• Update certain account or profile information;
• Change notification preferences;
• Request account deletion;
• Contact us with privacy questions or requests.

To make a privacy request, contact us using the information listed below. We may need to verify your identity before processing certain requests.

14. Children's Privacy

QuoLark is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18, we may delete that information and take appropriate action.

15. State-Specific Privacy Rights

Some states may provide residents with additional privacy rights. If applicable, you may have the right to know what personal information we collect, request deletion or correction, opt out of certain uses or disclosures, or receive information about how your personal information is shared.

If QuoLark becomes subject to specific state privacy laws, we may update this Privacy Policy or provide additional notices as required.

16. Do Not Sell or Share

QuoLark does not sell users' personal information in the traditional sense.

If we later use advertising, analytics, tracking technologies, or third-party tools that may be considered a “sale” or “sharing” under applicable privacy laws, we will update this Privacy Policy and provide any required notices or choices.

17. Links to Other Websites

The platform may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date above. Continued use of the platform after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us through the Feedback form available on the platform.